Shipping Policy and Delivery Times
Deliveries are Australia Post Parcel, unless otherwise stated. Australian delivery times vary from 2 to 8 business days, and are subject to change (especially when interstate travel is restricted).
In stock books will be shipped within 2 business days.
DVDs and Prints/Posters - allow 21 days for delivery.
Pre-Order products are shipped as soon as the stock arrives at our warehouse.
Current order status (COVID-19)
(Last updated 14 September 2021)
At the V8 Sleuth Bookshop, we are still taking and dispatching orders to Australia.
Our delivery partners are currently experiencing higher than usual levels of orders. In particular due to the reduction in domestic flights, parcel delivery times have ballooned out significantly. This adds 1-3 days onto most Australia Post orders.
We are also now experiencing some delays in deliveries from our suppliers, particularly those based in New South Wales, which is also delaying the dispatch of some orders.
Because of this, there may be a delay in deliveries. Our team are working as quickly as they can to get your goodies to you.
We're so sorry if this causes any inconvenience. We appreciate your understanding and patience.
When you ordered you will have received a email, which has a link to your order status, including tracking.
For international orders, there continue to be delays due to the lack of available flights out of the country. At this point the waiting time for parcels to leave Australia can be up to four weeks.
Shipping rates vary by location and will be calculated at the checkout. Delivery of a book to any location in Australia is at most $16.86. However, this is subject to change depending on your specific circumstances and your order, so don't be afraid to add the items to your cart and check, you might find it's cheaper than you think!
We offer both Regular Post, and Express Post options where possible.
Do you have any special discounts or offers other than your on sale items?
You're a bit bold asking that question straight away aren't you? Maybe you should click here to see our current offers.
Delivery is available to most locations worldwide. Note that most deliveries are delayed over standard delivery times due to COVID-19.
We are generally following Australia Post guidelines with respect to where we can deliver packages to.
Note, in some cases this may mean your order is shipped via Sea Freight, which will take longer.
Overseas taxes and duties are not included in our price. You may be subject to additional fees and charges prior to delivery. This especially applies in EU countries with respect to the VAT, where the VAT will be charged to you on delivery.
Returns and Refunds
If you have received a damaged, faulty or incorrect product after shopping with us, then please contact us at email@example.com and we will be happy to provide a refund, swap or replacement if stock is available.
Our refund/return policy applies to a maximum 30 day period after the product was delivered.
Note that we generally do not offer a refund for change of mind after purchase.
The above policy applies in addition to any rights you have under Victorian or Australian law.
If you have received a damaged or incorrect product on a purchase from one of our stockists, then please contact them directly to organise a refund or replacement.
Where limited edition numbered items are sold, no reservations for particular numbers will be taken unless otherwise stated.
I have received a pre-loaded debit card as a gift, or wish to pay on two cards, how do I buy stuff from your store?
If the thing you want is more than what you have on one of your cards, purchase a V8 Sleuth Gift Card with your first debit card or gift card. If the right amount is not available, let us know, and we can set that up for you.
Once you receive your V8 Sleuth gift card via email: Go back into the store and add the product to your cart. In the shipping step, in the “Gift card or Discount code” box, put in your gift card code that you got via email.
The gift card code will partially pay your product purchase, leaving you with the balance to pay on another credit or debit card.
For any further questions, please contact firstname.lastname@example.org.
For any wholesale enquires regarding our publications, please contact email@example.com.
We can be contacted via firstname.lastname@example.org.
Our postal address is:
PO Box 6040
CROMER VIC 3193