Shipping Policy and Delivery Times
Deliveries are Australia Post Parcel, unless otherwise stated. Delivery times vary from 2 to 8 business days, but are subject to change (especially when interstate travel is restricted).
In stock books will be shipped within 2 business days.
DVDs and Prints/Posters - allow 21 days for delivery.
Pre-Order products are shipped as soon as the stock arrives at our warehouse.
Shipping rates vary by location and will be calculated at the checkout. As a general rule, delivery of a book to any location in Australia is around $15.31. However, this is subject to change depending on your specific circumstances and your order, so don't be afraid to add the items to your cart and check, you might find it's cheaper than you think!
Do you have any special discounts or offers other than your on sale items?
You're a bit bold asking that question straight away aren't you? Maybe you should click here to see our current offers.Current order status (COVID-19)
At the V8 Sleuth Bookshop, we are still taking and dispatching orders to Australia.
Our delivery partners are currently experiencing higher than usual levels of orders. In particular:
- Due to the reduction in domestic flights, parcel delivery times have ballooned out significantly. This adds 2-4 days onto most Australia Post orders.
Because of this, there may be a delay in deliveries. Our team are working as quickly as they can to get your goodies to you.
We're so sorry if this causes any inconvenience. We appreciate your understanding and patience.
When you ordered you will have received a email, which has a link to your order status, including tracking.
For international orders, there continue to be delays due to the lack of available flights out of the country. At this point the waiting time for parcels to leave Australia can be up to four weeks.International Delivery
Delivery is available to most locations worldwide. Note that most deliveries are delayed over standard delivery times due to COVID-19.
We are generally following Australia Post guidelines with respect to where we can deliver packages to.
Note, in some cases this may mean your order is shipped via Sea Freight, which will take longer.
Returns and Refunds
If you have received a damaged, faulty or incorrect product after shopping with us, then please contact us at email@example.com and we will be happy to provide a refund, swap or replacement if stock is available.
Our refund/return policy applies to a maximum 30 day period after the product was delivered.
Note that we generally do not offer a refund for change of mind after purchase.
The above policy applies in addition to any rights you have under Victorian or Australian law.
If you have received a damaged or incorrect product on a purchase from one of our stockists, then please contact them directly to organise a refund or replacement.
Where limited edition numbered items are sold, no reservations for particular numbers will be taken unless otherwise stated.
For any further questions, please contact firstname.lastname@example.org.
For any wholesale enquires regarding our publications, please contact email@example.com.
We can be contacted via firstname.lastname@example.org.
Our postal address is:
PO Box 6040
CROMER VIC 3193